Refund Policy

1. Introduction

We appreciate your business and want to build a lasting relationship based on trust. This policy outlines the circumstances under which we offer refunds and the steps required to process them.

2. Digital Products

Due to the nature of digital products and services, we generally do not offer refunds once a product has been downloaded, activated, or accessed (e.g., Adobe Creative Cloud subscriptions, SEO tools, or website templates). If you experience technical issues that prevent you from using the product as intended, please contact us within 14 days of purchase for assistance.

3. Physical Products

If applicable, you may request a refund on physical products within 30 days of delivery for a full refund. Items must be unused and in their original packaging. Return shipping costs may apply unless the return is a result of our error.

4. Non-Refundable Items

Certain items are not eligible for refunds:

• Gift cards and promotional credits
• Downloadable software products once activated
• Customized or personalized orders
• Perishable goods (if applicable)
• Hazardous materials or flammable liquids/gases

5. Refund Process

To request a refund, please follow these steps:

• Contact our customer service team at support@tillshoptechnologies.com with your order number and a detailed reason for the refund request.
• If eligible, provide proof of purchase and relevant details.
• Our team will review and respond to your request, approving or declining it based on our policy.
• Approved refunds will be processed to your original payment method within 5-10 business days.

6. Late or Missing Refunds

If you havent received your refund after 10 business days:

• Check your bank account or payment provider
• Contact your bank or payment provider (it may take additional processing time)
• If still unresolved, please contact us at support@tillshoptechnologies.com for assistance.

7.Contact Us

For any refund-related queries, please reach out to:

• Email: support@tillshoptechnologies.com
• Phone: 0328-467-8406 | 0327-098-4557
• Address: Mohalla Baba Farid Colony, Kot Lakhpat, Lahore, Pakistan
• Note: This Refund Policy is effective as of May 31, 2025. By using our services, you agree to the terms outlined above.